Please remember a few important things when returning a product you purchased. You can return unwanted items by post within 30 working days of receipt of your goods.

Glue products do not support returns and exchanges.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected].


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.

 

  • Return within 30 days for a refund. Buyer pays return shipping.
  • Items must be unused, in the same condition as received and include all original packaging.
  • Carefully pack any items to avoid damage during transport. We do not accept responsibility for returned products lost or damaged in transit. 
  • Please ask us questions before making a purchase. If the item is defective, please contact us within 5 days of receiving it. We will replace the item once we receive the faulty product.
  • If you are not satisfied with the products you receive, please get in touch with us, and we will do our best to resolve the issue!
  • Once items are shipped, we are not responsible if the package is damaged or lost.
  • If you want to cancel your order, you must inform us before the order has been shipped. We will notify you via email or Tidio about cancelling the order. The refund request will be processed within one business day. Depending on how long it takes your bank to process the transaction, it could take up to five business days for the refund to appear on your statement (Paypal).
  • If the order has already shipped, you will receive a notification that it is on its way and that a refund is available after you return the package to us. When the return reaches us, you will refund the order.